1) Will my order be shipped discreetly?
Rest assured that our product packaging is very discreet. All orders are shipped in secure cardboard boxes, with absolutely no references to hemp or CBD on the packaging. All products are shipped completely smell proof. We have full permission to ship all of our products via our chosen courier network, so you can shop with total peace of mind. For more details with reference to shipping, please click here
2) What is the cut of time for same day shipping?
We ship Monday to Friday and we endeavour to ship any orders placed by 1pm weekdays the same working day. However, our guarantee is to ship any orders placed by 1pm weekdays within 24 hours or the next working day.
3) Is CBD hemp flower <0.2% THC legal?
The answer is no, unless it meets the criteria of an “exempted product by definition of regulation 2 of the MDR 2001”. To lawfully meet the criteria of an exempted product; all CBD hemp flower/hash must meet 3 limbs: (a) the preparation or other product is not designed for administration of the controlled drug to a human being or animal; (b) the controlled drug in any component part is packaged in such a form, or in combination with other active or inert substances in such a manner, that it cannot be recovered by readily applicable means or in a yield which constitutes a risk to health; and (c) no one component part of the product or preparation contains more than one milligram of the controlled drug. We ensure that our CBD products fit this criteria.
4) Is THC-A legal?
Good question! THC-A in its pure form is not a controlled substance, neither is it psychoactive. However, according to the “Cannabis and Drugs Factsheet” THC-A is treated with a presumptive caution that by virtue it will readily degrade into THC via heat or ingestion. The UK home office states; “However, it is understood that THC-A readily degrades both naturally, and with a catalyst or environmental change (e.g. ingestion) to THC which is a Schedule 1 controlled cannabinoid. Against this background, the presumption is similarly one of caution, namely that THC-A will become a controlled substance by virtue of its degradation".
By placing an order with HempHash, customers agree and confirm that they will not smoke, vape or eat CBD hemp flower or hash. Therefore by virtue, any negligible/trace levels of THCa will not decarboxylate into a controlled cannabinoid via heat or ingestion and all products lawfully meet the 3 limbs of the exempted product criteria as explained above.
5) Do you test all of your products?
Yes, we test every product before we retail it and at the very minimum we offer full cannabinoid certificates of analysis (or COAs) for every product that we offer. For the majority of our Rocahnna range, we also offer pesticide analysis and stability test data.
6) I paid for “DPD Express” delivery on Thursday afternoon, and my order was shipped on Friday - why is my order not being delivered until Monday?
We understand your frustration. Unfortunately, "DPD Express" is a weekday service and even though DPD often deliver "DPD Express" on Saturdays, there's no guarantee. However, even if DPD have emailed you on Friday to state delivery on Monday, don't loose hope as there's still a good chance that your local depot will deliver on Saturday, however as previously mentioned "DPD Express" is a weekday service so unfortunately delivery is not guaranteed until Monday.
7) Why don't you use Royal Mail?
Fortunately, we have full written permission to ship all of our CBD products via the DPD network. Please understand that Royal Mail do not permit hemp CBD products to be shipped via their network. We've encountered some significant issues shipping with Royal Mail in the past.
8) Why is shipping more expensive for remote UK areas?
Unfortunately, DPD charge a small premium to deliver fully tracked consignments to remote UK areas such as the Scottish Highlands, UK Islands and Northern Ireland. Royal Mail may be cheaper to these areas but Royal Mail does not permit hemp flower to be shipped via their network. All orders are now shipped via “DPD Express” or “DPD Two Day”, depending where you are located. DPD collect from us on a daily basis & we have full permission to ship all of our products via the DPD network which offers both us an the customer total peace of mind. This is however, the only shipping option that we can offer at this time.
9) What post codes qualify as Scottish Highlands and Scottish Islands?
Scottish Highlands: AB36-38, AB41-46, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
10) I’m not happy with the product and service provided, who do I contact?
We’re very sorry to hear this. We take customer service very seriously, it’s extremely important to us that we meet your expectations. Please contact firstname.lastname@example.org at your earliest convenience and we will look to resolve any issue as quickly as possible and to your absolute satisfaction. We endeavour to answer emails within 4 - 5 hours during normal work hours, please be patient as we will get back to you as soon as we can.
11) Who do I contact to discuss my shipment?
As per shipping policy; If you have any queries about your shipment once it is in the DPD network then please contact the dedicated DPD customer service telephone number on 0121 275 0500 and provide the DPD customer service representative with your tracking number.