COVID-19 And Temporary Changes To Service

Dear valued clients,

Due to the current global circumstances with reference to COVID-19, there is unfortunately significant changes to our normal operational duties due to procedures that we have put in place to prioritise the utmost well-being our our staff and customers in this concerning time.

These include a maximum of 3 members of staff on site per day.   This will ensure that the government guidelines are met with reference to social distancing of 2 meters is maintained.

This would normally place a huge amount of pressure on staff to fulfil orders and would be somewhat impossible to maintain.  So, with safety over profit in mind we do unfortunately need to significantly and temporarily scale down operations during the COVID-19 pandemic

These changes will include:

  • Temporarily smaller weights <7g of CBD hemp flower and organic CBD hemp hash will not be available to purchase apart from selected products in which 3.5g weights will be available. This will ensure that the order volume pressure placed on a workforce that is essentially half the size of normal capacity will not be too much to cope with.  There is however, rest assured, a large variety of high quality Swiss indoor or organic USA greenhouse cultivated CBD hemp flower and hash available to purchase at very competitive prices.
  • "Royal Mail Special Delivery" will no longer be available to accommodate our valued customers in the overseas or remote UK areas such as Northern Ireland, Scottish Highlands and UK Islands.  This is to ensure that members of staff are limiting unnecessary potential exposure to COVID-19 by not constantly visiting busy, local post offices and therefore maintaining social distancing as much as possible.  Instead, we will be using DPD for all shipments for the foreseeable future.  DPD will be a little more expensive for these remote UK and overseas areas however, this is a procedure that we must take to ensure total peace of mind for both staff and customers and to fully comply with government advice.  DPD will collect from us as usual, every weekday.  This is the safest option unfortunately, please see our shipping policy for more details.
  • HempHash will be operating on a 7 day basis. All members of staff will use appropriate protective PPE and the facilities will undergo a daily deep clean. However, due to a purposely significantly reduced work force (as previously mentioned above) some orders may take a little longer than usual to fulfil (subject to the amount of orders that we're taking on the day).  However, we will always endeavour to ship orders placed by 1pm weekdays the same working day or at the very least within 24 hours or the next working day.  We do thank you for your understanding and patience in these extraordinary times.  

These are all measures that we unfortunately have to take as a company to continue to operate as safely as possible in these difficult and troubling times, whilst supplying the UK with the finest and highest grade of CBD hemp products available to ensure the well-being of our beloved customers and staff.  We just want to take this opportunity thank you for your love and support in these very difficult times.  

Love Team HempHash

Beloved, I wish above all things that thou mayest prosper and be in health, even as thy soul prospereth. (3 John 2)